Next-Gen POS Think back to how restaurants were operated only 30 years ago. Many used handwritten order slips that were passed back to the kitchen. Customers were rung out on a cash register sitting on the counter. If you wanted to pay by credit card...

Applying your DEI principles into business operation Diversity, equity and inclusion, or DEI as it is commonly referred to, is a practice that welcomes employees of all backgrounds to an open and equitable workplace. The restaurant industry has long ...

The dining experience has changed, and so has the pizzeria layout The pandemic changed the way people order food, and pizzeria owners adapted by rethinking their spaces. Carryout became crucial, so operators removed tables and focused on to-go orders...

H.O.S.T.: Hear them out. Offer a solution. Solve the problem. Thank them. Write this down and make it protocol to your team. Review sites have had a shot of adrenaline recently where more people are encouraged to give reviews, and it’s the jet ...

On the Line The pizza business is uniquely dependent on takeout and delivery orders, so it’s critical to have a phone system you can rely on. A good phone system should improve the customer’s experience as well as make the most efficient use of y...

To answer the question of whether to charge your customers a fee for delivery, let us begin by reviewing the history of pizza delivery from the 60s through today. DO: Learn about the history of delivery fees In 1965, a man by the name of Tom Monaghan...

The amount of e-mails and text notifications we all receive has grown to an insane quantity. As an owner or leader in your company, your ability to communicate quickly and effectively will lead to profit and peace of mind. Still, it’s so hard m...

Back when Michael Oshman founded The Green Restaurant Association (GRA) in 1990, environmental sustainability hovered as a fringe issue. The popular press rarely reported on climate change and plastic waste was only beginning to find a spot on consum...

RECYCLE When we think sustainability, we immediately think recycling.  Waste is a huge issue that must be addressed appropriately, whether viewed at the level of a single pizzeria or the nation as a whole.  According to the Green Restaurant Associa...

Safe! Is your kitchen safe? Hopefully, right? But is your kitchen as safe as it could be? If your protocol assumes that your staff will use common sense rather than train protocols, then your kitchen is vulnerable. You are vulnerable from injury to t...

Get your house in order for killer sales days It’s the most wonderful time of the year. The “Pizza Holidays” are soon to be upon us. Those would be Halloween, the night before Thanksgiving, New Year’s Eve, New Year’s Day, and of course Supe...

Fire! So, we had a fire at our main Tulsa location. Something like that is scary, and it freaks you out and makes you wonder how close you came to losing it all. Of course, we have insurance, but not the level of insurance where you can burn down our...